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FAQs

If you don’t find the answer to your question below, please don’t hesitate to contact us.

HOW MANY WIPEOUTS EXIST?

We have 36 individual Wipeout Piste Maps. The name of the Wipeout Piste Map refers to the “ski area” which will normally include more than one resort or town. For example the Espace Killy Wipeout includes both Tignes and Val d’Isere. See the full A-Z Resort Listing here.

ARE ALL ITEMS IN STOCK?

Most of the time, all items are in stock. However occasionally we underestimate how popular an item will be and we run out! If this happens, you will just need to wait approx 2 weeks for your items, and we will let you keep you updated on progress at all times. If on the VERY rare occasion we can’t get your order to you before your trip, we will either offer you a full refund, or arrange for your items to be collected in resort on arrival from a local stockist.

HOW MUCH IS POSTAGE?

From £1.50 for 1 Wipeout to a Uk address. The estimated postage charge is shown in your basket, based on a UK delivery address, then once the actual delivery address has been entered it will recalculate based on country. It is calculated on the total weight of items in your basket.

WHEN WILL I RECEIVE MY ORDER?

Your order will be despatched within 24hrs, by 1st class Royal Mail, if all items are in stock. You will receive an order confirmation email, then a further email to confirm your order has been dispatched. Generally, if we receive an order in the morning/early afternoon, it will be despatched the same day and catch the last collection of the day. Otherwise, it will go into the post that evening, and be in the first collection the following morning.

Royal Mail info;

Orders to UK, are sent 1st Class by Royal Mail, which takes 1-2 days max.
Orders to EUROPE, are sent Airmail by Royal Mail, which normally takes 3-5 working days (although sometimes can be longer).

Please note that delivery can take 10 days or more to the Netherlands or any Scandinavian country, we are advised that the issue is locally, and not in UK. Please try to order in plenty of time.
Orders to WORLDWIDE, are sent Airmail by Royal Mail, which normally takes 5-7 working days.


More Info from Royal Mail

WHAT IF MY ITEMS ARE FAULTY?

This is very unlikely to happen, we hope! But, if it does, please contact us straight away and let us know. We can’t be held responsible for the dog chewing your order up on the doormat, but anything which is clearly our fault, we will rectify and replace items immediately.

WHAT WILL YOU DO WITH MY PERSONAL DETAILS?

Never ever pass them on to any other company!

WHAT ARE YOUR TERMS AND CONDITIONS?

Online Sales via Wipeout Store are subject to these Terms and Conditions

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